Privacy Policy

1. Introduction

At Lonryo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business intelligence and analytics platform.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, job title, phone number
• Billing Information: Payment details, billing address, tax information
• Business Data: Data you upload, import, or input into our platform
• Communications: Messages, feedback, and support requests

2.2 Information We Collect Automatically

• Usage Data: How you interact with our platform, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, actions taken within the platform
• Cookies and Tracking: Session data, preferences, analytics information

2.3 Information from Third Parties

• Data from integrated services and APIs you connect to our platform
• Information from business partners and service providers
• Publicly available business information for account verification

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send billing notifications
• Respond to customer support requests and communications
• Send important service updates and security notifications
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Conduct research and development for new features

We will only use your information for marketing purposes with your explicit consent, which you can withdraw at any time.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as cloud hosting, payment processing, and customer support tools.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

4.4 Consent

We may share information with your explicit consent or at your direction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest using AES-256
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Employee training on data protection best practices
• Secure data centers with physical and network security
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account Data: Retained while your account is active and for 90 days after closure
• Business Data: Retained according to your subscription plan and data retention settings
• Log Data: Typically retained for 12 months for security and analytics purposes
• Billing Records: Retained for 7 years for tax and accounting purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can access and export your personal data through your account settings or by contacting us.

7.2 Correction and Updates

You can update your account information directly in your profile settings.

7.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

7.4 Marketing Communications

You can opt out of marketing emails by using the unsubscribe link or updating your preferences.

7.5 Cookies

You can control cookie preferences through your browser settings or our cookie management tool.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent data protection laws
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

10. Regional Privacy Rights

10.1 European Union (GDPR)

If you are in the EU, you have additional rights under the General Data Protection Regulation, including the right to object to processing, restrict processing, and lodge complaints with supervisory authorities.

10.2 California (CCPA)

California residents have the right to know what personal information is collected, request deletion, opt out of sale (we do not sell personal information), and non-discrimination for exercising these rights.

10.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used with your consent for targeted communications

You can manage cookie preferences through your browser settings or our cookie consent tool.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. The "Last updated" date at the top of this policy indicates when it was last revised.

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: